Increase your aftermarket revenue with a clear sales process (starting from incoming inquiries) and proactive quote follow-up. Torrentis I streamlines your service and spare parts sales to improve win rates and customer satisfaction. This creates a solid foundation for the next step: proactively generating new service and spare parts inquiries.
What is Torrentis I?
Clear Processes & Roles in Aftermarket Sales
Optimize the backbone of your aftermarket sales: the sales process and role definitions for service, spare parts, and wear parts inquiries. This significantly reduces the time it takes for customers to receive a quote.
Managing Aftermarket Sales in Real Time
With high data quality and a dedicated control dashboard, you always know where you stand — and where adjustments are needed.
Consistent Quote Follow-Up
Systematic follow-up on quotes increases your win rate and helps you expand your share of wallet with existing customers.
What problems does Torrentis I solve?
Missed Opportunities
In the aftermarket, delays in quote creation and lack of follow-up mean that too many service and spare parts inquiries are lost. This drives win rates below 50% and leaves significant revenue untapped.
Slow Response Times
Delays in handling inquiries result in long waiting periods for customers. This opens the door for them to explore alternatives — giving local competitors a chance to step in.
Lack of Transparency
Limited visibility into incoming inquiries, open requests, process bottlenecks, and customer share prevents aftermarket managers from taking timely and effective action.
Your benefits with Torrentis I
Increased Aftermarket Revenue
Consistently growing your aftermarket sales by up to 25–30% helps stabilize your organization during market fluctuations
Response & Quote Follow-Up = Higher Win Rate
Quicker quote turnaround times and consistent follow-up drive better conversion rates
Greater Transparency
Improved visibility into aftermarket sales and high-quality data throughout the aftermarket process.
Clear Processes & Roles
Improved collaboration in aftersales — both within the business unit and with international aftermarket colleagues.
Why we developed Torrentis I
Heavy CAPEX Focus
Many engineering companies focus heavily on CAPEX, project, and equipment sales — often making up 75–90% of total revenue — which leads to the aftermarket being overlooked or underdeveloped.
Reactive Approach
The aftermarket often operates reactively — responding only when a customer submits an inquiry. This leaves significant revenue potential untapped and gives competitors the opportunity to step in and position themselves.
Stronger Customer Proximity
A strong aftermarket sales function is a clear sign of close customer relationships. It leads to deeper insights into customer needs, trends, and behaviors — resulting in innovations that solve real problems and generate more project and equipment inquiries from the aftermarket.
The story behind the name
Torrentis = Flowing Water——
Torrentis stands for flowing water - a symbol of continuity and strength.
Bringing Stability to the Organization
Like a constantly flowing stream, strong aftermarket revenue provides stability to the organization and reduces its dependence on market fluctuations.
Removing Barriers —————
Like a powerful stream, a strong aftermarket clears the way - eliminating barriers such as limited customer understanding, strong local competition, and lack of innovation.
Our Solution in Detail
Process & Role Definition
Defining the aftermarket sales process and assigning clear roles within the business unit team - including alignment with international aftermarket interfaces.
Steering Dashboard
Developing a clear and user-friendly dashboard for aftermarket sales control, defining data quality standards, and implementing the setup in collaboration with the teams.
Quote Follow-Up Process
Designing and implementing a structured quote follow-up process, including the use of digital tools to ease the workload of the aftermarket sales team and increase efficiency.
Management Enablement
Training aftermarket managers to lead service and parts sales with a data-driven approach and to steer their teams based on performance insights.
Success Story: Trützschler Nonwovens
Starting Point
A machinery and equipment manufacturer with €100 million in revenue - but less than 10% of that coming from aftermarket sales.
Implementation
Introduction of clear processes and defined roles, along with an expanded process control framework. New modules were added to track open quote volumes, customer interactions, quote turnaround times, and follow-up activities.
Results
An average increase of 15% in quote-to-order conversion (win rate), and significantly improved visibility into open quotes and sales activity.
Torrentis I: The backbone of your aftermarket success